Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
For orders placed within Spain, there is not cost associated to the shipping of your products, for orders in the EU the cost will be 10 Є, and for the rest of the world 20 Є.
It depends on where you are. Orders processed in Spain will take 4-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
At Magno Montero, we offer a hassle-free return policy. You can return your product within 14 days after receiving it, provided it meets our return criteria.
To initiate a return, please send us a message on email@example.com. Make sure to include your order number and the reason for returning the product.
When contacting our support team, please provide us with the following information:
Order number: This helps us identify your purchase.
Reason for returning: Let us know why you wish to return the product. Your feedback is valuable to us.
It must be within 14 days of receiving the product.
The item must be unused, undamaged, and in its original packaging.
Any included accessories, tags, or labels must be intact.
The product should not have been customized or personalized.
The customer is responsible for the return shipping costs unless the product received is faulty, damaged, or incorrect. In such cases, please reach out to our support team, and we will assist you accordingly.
Once we receive your return request and verify that it meets our return criteria, we will process your refund in no more thatn 14 business days. The actual time for the refund to reflect in your account may vary depending on your payment method and financial institution.
Our brand is committed to creating clothing that is environmentally friendly, socially responsible, and ethically produced. We prioritize sustainability throughout our entire supply chain and strive to minimize our impact on the planet.
We prioritize the use of eco-friendly and natural materials such as organic cotton, hemp, linen, Lyocell by Tencel™, and recycled fibers. We avoid harmful synthetic materials and work towards ensuring our materials are sourced responsibly.
We have strong partnerships with factories and artisans who adhere to fair labor practices. We conduct regular audits to ensure safe working conditions, fair wages, and prohibit any form of child or forced labor. Transparency and ethical treatment of workers are essential values for us.
We employ various strategies to reduce waste. These include using minimal packaging made from recycled or biodegradable materials, upcycling fabric scraps, and implementing recycling programs. We also encourage customers to engage in responsible consumption and offer repair services for our products.
While the majority of our products are vegan, some items may contain sustainably sourced animal-derived materials such as wool or leather alternatives made from plant-based materials. We prioritize cruelty-free options and ensure the ethical treatment of animals in our sourcing.
We strive to be transparent about our practices and processes. We provide information about our materials, production methods, and certifications on our website. We also welcome customer inquiries and are happy to provide additional details about our brand and products.
We hold certifications such as Global Organic Textile Standard (GOTS), Better Cotton initiative (BCI) and Oeko Tex that ensure the organic and ethical integrity of our products. These certifications validate our commitment to sustainability and responsible practices.
You can subscribe to our newsletter on our website to receive updates on new collections, promotions, and sustainability initiatives. Additionally, you can follow us on social media platforms where we regularly share our latest news and happenings.
Remember, if you have any specific questions or concerns not addressed here, don't hesitate to reach out to our customer support team (firstname.lastname@example.org).